Refunds, cancellations & shipping

• Money back for 14 days, no questions asked. Tap "Refund the full board" on your board, under "Your purchase & privacy". The money goes back to the card you paid with, which can take 5–10 days. Your board goes back to the free version.
• The refund button works once per person per year. After that, or after the first 14 days, write to us and we'll be fair.

• Check first. Before you pay, you see every picture exactly as it will print, and you confirm it. A gift kit is checked by the person it's for, before we print it.
• Free to change or cancel for 24 hours. We start printing 24 hours after you approve. Until we start, you can change pictures (we print what's on your board then), or cancel on your board. You can cancel the prints and keep the full board, or cancel everything for a full refund.
• Once printing starts, your kit is made just for you, so we can't take it back for a change of mind. But if anything's wrong, we make it right, and you never have to send anything back:

• Damaged, misprinted, or something missing: a free reprint, or your money back.
• A face doesn't look like you, or a glitch we missed: we fix the picture and reprint it, or refund you.
• It's just not what you hoped: tell us. We'll offer to fix and reprint it, and if that's not enough, we'll refund you (once per customer).

Tell us within 30 days of delivery, with "Something wrong? Tell us" on your board or our contact page. A photo helps with damage. We reply within 2 business days.

A gift that's never opened is refunded in full to the buyer on request. Once opened, the rules above apply, and refunds go back to the buyer's card.

• We ship to US addresses only, for free.
• We start printing 24 hours after you approve your prints, and ship within 7 days after that. Delivery usually takes 3–7 business days more. Tracking shows on your board.
• If we can't ship within that time, we'll tell you, and you can cancel for a full refund or wait for a new date.
• Lost in the mail: we reprint it or refund you. If the address you gave was wrong, we'll help get it to you.

The full board is sold through Link, a Stripe company that acts as the reseller for our digital purchases, so your statement shows LINK.COM* followed by our name. Printed kits show our name. Link can also refund a digital purchase within 60 days under its own policy, and our 14-day promise above stands either way.

Please write to us first. A refund from us is faster than a bank dispute, and we'd rather fix it.